FAQ's

WHAT IS GOLD VERMEIL?

Gold Vermeil (vehr-may) is a type of gold jewelry made to last. The base metal is Sterling Silver which means your piece is made from only precious metals. A thick layer of gold (2.5 microns thick or more) is then electroplated over the base metal. While it may sound similar to gold plated jewelry, gold vermeil jewelry has a much thicker layer of gold. This means it is less likely to fade, tarnish, or wear off like cheap gold plated jewelry. With typical use and wear, gold vermeil is the highest quality, and longest lasting option aside from solid gold. 

One of the great features of vermeil jewelry is that it's hypoallergenic. As it is made up of only precious metals most people will have no reaction or issues with this type of jewelry. Also gold vermeil does not turn your finger green. The green hue that cheap jewelry can leave on your finger is usually from an abundance of copper in a metal alloy. This means that many metals which are mixed with copper can create this hue. Gold vermeil jewelry does not typically create this reaction because solid gold does not cause a green hue. 

WHAT IS GOLD FILLED?

Gold filled jewelry is created by pressure bonding an actual layer of gold to another metal. Although a gold filled piece of jewelry is not sold gold, it has the same desirable properties and look of solid gold. Also it won’t tarnish and will not rub off or turn colors.

Gold filled jewelry is hypoallergenic and wearers who are sensitive to certain metals can wear gold filled without worries of an allergic reaction. Although the layer of gold in gold filled pieces varies depending on the manufacturer it is in all cases significantly thicker than regular gold plating. Gold filled accessories can be worn even daily without fear of fading.

HOW LONG DOES SHIPPING TAKE?

Once your order ships, we will send you an email that contains your tracking information. 

🚐Delivery: U.S. Shipping, takes between 1-2 weeks for delivery when you click on the  "Choose Shipping-United States" option. When the product page does not have a "Choose Shipping" option, then the shipping for the U.S. and International both take between 3-4 weeks, please review the product page for the specific product shipping times which vary based on the product. All delivery times include processing and shipping. 

🚐Delivery: International Shipping, includes countries outside of the U.S., takes between 3-4 weeks for delivery, unless the product page indicates a different delivery time. All delivery times include processing and shipping. 

HOW DO I SEE MY COUNTRY CURRENCY FOR THE PRODUCT?

Click on the USD tab and change it to your country currency to see the currency on the product page, but note that the checkout page can only show the USD currency.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards.

You have the options to pay with a PayPal Account or without a PayPal Account.

1. You may checkout with a PayPal account. When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging into your PayPal account with your PayPal username and password.
2. You may also checkout without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment as a Guest via PayPal without an account.

If you want to checkout with only a Debit or Credit Card, instead of a PayPal account, please Click PayPal and Search for ‘Pay with Debit or Credit Card’

Enter your Payment details, your Billing Address, and your Contact Information.

NOTE: Your order will be shipped to your PayPal account address or any address that you enter into the checkout process. Please ensure that you have selected or entered the correct delivery address.

DO YOU PROVIDE TRACKING INFORMATION?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 2 weeks, please contact us immediately.

ONLY PART OF MY ORDER ARRIVED, WHERE'S THE REST?

It's on it's way! As stated on our Shipping Policy page, if ordering more than one item, then most orders will arrive in multiple packages. We do this in order to be able to offer you the lowest prices.

CAN I CANCEL MY ORDER?

Orders are processed immediately upon receipt, and cannot be cancelled or changed once placed. For your benefit, our suppliers quickly processes orders so that delivery times can be met.

WHAT IS YOUR RETURN/REFUND POLICY?

Since we ship directly from our manufacturers, we currently are unable to offer returns/refunds/exchanges for simple matters of choosing a wrong color or changing your mind. However, to be eligible for a refund, your item must be severely damaged or broken upon delivery when you received it. It must be in the original packaging. You also must immediately provide photo proof of the damaged or broken product when you email notification to us.

Additionally, to complete your refund, we will look up the email and order receipt for proof of purchase. The name on the email and order receipt for proof of purchase must match the name on the credit card where the refund will be applied. We can only refund the credit card of the original purchaser of the product. 

WHAT HAPPENS IF I DON’T RECEIVE MY PACKAGE?

Don't worry, if your package isn't received, we are happy to refund your money for all orders not received, unless the courier indicates that the delivery was made.

*Please note that we will not be responsible for any replacement or refund if the address you provided is incorrect or incomplete. We encourage you to fill out all information in detail and double check your address before placing your order.*

WHAT COUNTRIES DO YOU SHIP TO?

Currently, we ship to the U.S., UK, Canada, Spain, Norway, Netherlands, Sweden, New Zealand, Switzerland, Australia, Austria, Finland, France, and Denmark. We will expand the countries that we ship to soon.

WHERE DO YOU SHIP FROM?

We ship directly from our quality manufacturers and suppliers warehouses in the U.S. and different Overseas locations in order to save you HUGE amounts of money on shipping prices and product prices worldwide! They have access to very affordable shipping options so we pass those savings on to you by shipping directly from them, and charging you absolutely NOTHING for shipping! Also the products are high quality, but more affordable, which helps us to offer lower prices.

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your information is then SSL-encrypted and sent directly to the credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is only used to complete the requested transaction and is not subsequently stored in our store records or servers.

HOW DO I CONTACT CUSTOMER SERVICE?

Contact us at “support@manygoodsstore.com”